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Returns & Refunds
At Sachs UK we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.
Before returning any goods please read our Terms and Conditions.
Any products returned must be in a re-saleable condition & include the original packing and documentation.
1) Getting A Returns Authorisation:
Before returning ANY items, it must be approved by a member of the customer service team, who will give you a ‘RETURNS AUTHORISATION NUMBER’ – Any items returned WITHOUT this will be rejected by our warehouse, and will result in a delay.
Email – firstname.lastname@example.org
Chat – Use our LIVE CHAT service to speak to a customer service operator
Phone – Call us on 01902 717 313
2) Getting your item to us:
Make sure you pack the item safely and securely, and ensure the RTN number is clearly marked on the outside of the box
A member of the customer service team will advise of the address to send the parcel, If you send your item to the wrong address, it may get lost or cause a delay in your refund. If you are unsure please ask a member of the customer service team
Please ensure a copy of the original invoice is supplied inside the box, along with any return paperwork.
3) Getting your refund:
Once your items are received back they will be inspected, and when approved a credit will be arranged. This process typically takes between 7-14 days (It may take up to a further 7 working days for your bank to show the credit in your account)
Please wait for a full 21 days after we have received your part to chase up a credit.
SachsUK must be informed of any return requests within 7 days of the original order date.
Once your return is authorised, an acknowledgement will be emailed to the address used on your original order. Any products returned without a valid Returns Authorisation number will be refused. Please return your item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your Returns Authorisation form in with your item(s), failure to do so will delay your refund. Clearly mark your Returns Authorisation Number on the outside of the package. A member of staff will advise you of the correct address to return products.
The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.
Sachs UK will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.
All returns must be received within 7 days of receiving a Returns Authorisation Number.
Upon receipt, all products will be inspected and at our discretion, credit may be refused.
Any Packages received without a valid Returns Authorisation number on the outside will be refused.
Good Stocks Returned may incur a handling charge.